Frequently Asked Questions (FAQ)

Below are some common questions we are asked.

How do you do training and initial start-up?

MRC implementation specialists will work with your staff with live training, especially concentrating on workflow and software integration with your practice. Training on the virtual office features that help improve an ABA practice will be discussed.

We also have a complete library of training videos and live training sessions. This training is included and available for your staff (and new staff) at any time.

What is HIPAA and how does it affect me?

In an effort to protect and control the use of patient’s health information, HIPAA (Health Insurance Portability and Accountability Act) was designed by congress to mandate guidelines to the medical community. It ensures the patient’s right to control access to his or her health information and guarantees privacy of medical information. These guidelines apply to all health service providers, insurance companies, pharmacies, billing services, and anyone who handles or electronically transmits health information.

What do we do about insurance enrollment?

Here at MRC we not only handle all aspects of billing  the various insurance companies we also have a dedicated enrollment department.  Enrolling with insurance companies is very time consuming and a crucial piece of the process.  Our team will handle  everything from creating your NPI and CAQH to completing the various applications associated with contracting with the various insurance companies.  What makes us unique here at MRC is we do all of this for you at no additional charge. 

Whether you are just starting out or already contracted with the insurance companies our Enrollment team is here to help.  Over time as your business grows and you  hire new providers our Enrollment Team will handle adding those providers to your contracts.

We keep your  information up to date with the insurance companies and help monitor expiring credentials and liability insurance as part of our services.   

What Types of Insurance Plans are there?

There are countless types of insurance plans and benefit coverage’s.   You have to ask each carrier about each patient’s plan benefits. Below are few types that are commonly seen.

Health Savings Account (HSA) – high deductible
Flexible Spending Account (FSA) – high deductible
Preferred Provider Organization (PPO) – Co-payment, with some deductibles
Preferred Provider Network (PPN) – Co-payment, with some deductibles
Traditional – Deductible, no office visit, 80/20 or 70/30 shared payments

What is MRC's Virtual Office and how does it help us?

Our software solutions have features to automatically submit billing to us, improve uniform documentation and a very robust scheduling system.  Scheduling is integrated with patient authorizations and will automatically help with managing authorizations.  You can also keep all your patient’s records in one place for easy supervisory review.